Headlines like these are a stark reminder why it is crucial that adequate verifications and background checks are conducted before onboarding any partner.
Last mile delivery agents are the vital last step in reaching your product or service to your customer. In fact, they are more than just the means of delivery. They are your brand representatives, and their behaviour determines how your customer perceives you. The same goes for any staff or partner who has direct contact with customers.
Loss of brand reputation
The consequences of misbehaviour go beyond a customer’s opinion of your brand. As everyone know, bad news spreads a lot faster than good, and the negative incidents tend to get a lot more publicity in mainstream and social media.
And that it just one facet of it.
The legal angle
Misconduct and misbehaviour by partners can also have legal ramifications, drawing your company into long and expensive cases. Which usually means that the events are not left in the past, but will keep coming back to public memory for every hearing or court event.
The solution?
Verification that filters problem candidates
Comprehensive and thorough verification can reveal criminal antecedents or help spot red flags in their employment record. Filtering out candidates with potential issues can nip the problem in the bud.
With real-time digital verification, the process can be done incredibly quickly. To put it simply, it is a few minutes that can save you weeks or years of time and money in courts, not to mention the invaluable loss of your reputation.
How does real-time digital verification work?
A robust verification solution can implement digital verification in real time using integration with government documents and information. Some leading solutions leverage artificial intelligence (AI) to make the process more accurate and faster.
For last mile delivery partners, facility staff and blue collar workers, these are the recommended verifications.
Digital Identity Verification
The most basic verification that needs to be carried out is Identity Verification. Most candidates submit hard copies of government identity documents as their ID proof. Advanced verification service companies offer the option of API integration with your company’s HR or partner management platform to ensure that these documents can be authenticated in real time, digitally.
Digital Address Verification
The verification platform can also carry out the authentication of addresses. With many people moving from states and regions all over the country for employment, permanent address verification becomes important for traceability. The right verification solution can utilise government documents for verification of permanent address and use GPS-enabled verification for the local address.
Criminal Record check
This is the aspect that draws the most attention. There have been multiple instances where the perpetrators of a crime already had a criminal record. Criminal Record Verification demands a multi-dimensional approach by verifying criminal data of a person across various streams like using court records, and even International Database Checks If necessary.
Social Media Check
In many cases, harassment of customers happens on social media. The art of using social intelligence and social media for screening partners has been among a sought after verifications these days as red flags In unhealthy online behavior can often be apparent well before an actual Incident.
Verification of last mile delivery agents and customer-facing staff is indispensable not just for the safety of your customers, but for the survival your brand.